Refund Policy
Refund Policy
Return Policy
At Zebona, we offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
- The item must be in the same condition that you received it.
- The item must be unworn, unused, with tags, and in its original packaging.
- A receipt or proof of purchase is required.
Return Shipping Charges
Return shipping charges are paid by the customer.
Returns sent without prior approval will not be accepted.
Special Cases
Advance Payment Orders
If the customer has placed an order with advance payment, the full eligible amount will be refunded once the return is received, inspected, and approved.
Cash on Delivery Orders
For Cash on Delivery (COD) orders, refunds will be processed after deducting applicable government tax and any delivery charges.
Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at:
We will review the issue and help resolve it as quickly as possible.
Exchanges
To exchange an item, please return the original item first. Once the return is received and approved, you may place a new order for the desired item.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be processed to the original payment method within 10 business working days.
Please note that banks or payment providers may take additional time to post the refund to your account.
If more than 15 business days have passed after your refund has been approved and you still have not received it, please contact us at:
Questions?
For any return or refund-related questions, you can contact us anytime at:
Zebona
Email: support@zebona.pk