Privacy Policy
Privacy Policy
Last updated: May 2, 2026
Zebona operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with a smooth and reliable shopping experience. Zebona is powered by Shopify, which enables us to provide our products and services to you.
This Privacy Policy explains how Zebona collects, uses, stores, and shares your personal information when you visit our website, browse our store, place an order, contact us, or use any of our services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply to matters relating to the collection, use, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing our website and services, you acknowledge that you have read and understood how your information is collected, used, and shared as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information does not include anonymous or de-identified information that cannot reasonably identify you.
Depending on how you interact with Zebona, where you live, and what services you use, we may collect or process the following types of personal information:
- Contact details, including your name, email address, phone number, billing address, and shipping address.
- Payment and financial information, including payment method details, transaction details, payment confirmation, and other information needed to process your order.
- Account information, including your username, password, preferences, settings, and account activity.
- Order and transaction information, including products you view, add to cart, purchase, return, exchange, or cancel.
- Communication information, including details you provide when contacting us for customer support or making an inquiry.
- Device information, including your device type, browser, IP address, network connection, and other technical identifiers.
- Usage information, including how you browse, interact with, and use our website and services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you create an account, place an order, contact us, subscribe to marketing, or otherwise provide your information.
- Automatically through our website, including through cookies, pixels, tracking technologies, and similar tools.
- From Shopify and other service providers that help us operate our store, process payments, fulfill orders, provide customer support, and improve our services.
- From business partners, marketing partners, or other third parties, where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Provide, Manage, and Improve Our Services
We use your personal information to operate our store, process your orders, accept payments, arrange shipping, provide order confirmations, manage returns or exchanges, maintain your account, remember your preferences, and improve your shopping experience.
We may also use your information to personalize your experience, such as showing products that may be relevant to your interests or previous activity on our website.
Marketing and Advertising
We may use your personal information to send you promotional messages, special offers, product updates, and marketing communications by email, SMS, or other available channels, where permitted by law.
We may also use your information to show relevant advertisements on our website, Shopify services, social media platforms, or other websites.
You can opt out of promotional emails at any time by using the unsubscribe option included in our marketing emails.
Security and Fraud Prevention
We use your information to help protect our store, customers, and services. This includes detecting, investigating, and preventing fraud, unauthorized activity, security threats, illegal activity, or harmful behavior.
If you create an account with Zebona, you are responsible for keeping your login details secure. We recommend that you do not share your password or account access information with anyone.
Customer Support and Communication
We use your information to respond to your questions, provide customer support, resolve complaints, process requests, and maintain our relationship with you.
Legal and Compliance Purposes
We may use your personal information to comply with applicable laws, respond to lawful requests, enforce our terms and policies, protect our legal rights, participate in legal proceedings, and meet regulatory obligations.
How We Disclose Personal Information
In certain situations, we may share your personal information with third parties for legitimate business, operational, legal, or service-related purposes. These may include:
- Shopify, vendors, and service providers who help us operate our store, process payments, manage orders, provide shipping, offer customer support, store data, analyze website activity, and improve our services.
- Payment processors, delivery companies, fulfillment partners, and logistics providers to complete your purchase and deliver your order.
- Marketing and advertising partners who help us promote our products and provide relevant advertising.
- Third parties when you direct us, request us, or consent to share certain information, such as when using social media features or third-party login tools.
- Affiliates, business partners, or companies within our business group, where applicable.
- Government authorities, law enforcement, courts, regulators, or other parties when required by law, legal process, or to protect our rights, customers, business, or services.
- Relevant parties in connection with business transactions, such as a merger, sale, acquisition, restructuring, bankruptcy, or transfer of business assets.
Relationship with Shopify
Our store is hosted and powered by Shopify. Shopify collects and processes personal information about your access to and use of our store to help provide, improve, and secure the services offered through Shopify.
Information you submit through Zebona may be shared with Shopify and other third parties that may be located outside your country of residence. Shopify may process this information to provide services to us and to improve its own platform and features.
Shopify may also use data from your interactions with our store, other merchants, and Shopify services to support enhanced features, analytics, fraud prevention, and advertising-related services. In some cases, Shopify may be responsible for processing your personal information for these purposes.
To learn more about how Shopify uses your personal information, you can visit Shopify’s Consumer Privacy Policy at:
https://privacy.shopify.com/en
Depending on where you live, you may also have certain rights related to personal information processed by Shopify.
Cookies and Tracking Technologies
Zebona and our service providers may use cookies, pixels, analytics tools, and similar technologies to operate our website, remember your preferences, understand how customers use our store, improve website performance, and support marketing or advertising.
You may be able to control cookies through your browser settings. However, disabling cookies may affect certain features of our website and shopping experience.
Third-Party Websites and Links
Our website may contain links to third-party websites, apps, tools, or platforms. These third-party services are not owned or controlled by Zebona.
If you click on a third-party link, we encourage you to review their privacy policy, terms, and security practices. Zebona is not responsible for the privacy, security, accuracy, or content of third-party websites or services.
Information you share on public or semi-public platforms, including social media, may be visible to other users and may be used by those platforms according to their own privacy policies.
Children’s Data
Our services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.
If you are a parent or guardian and believe that a child has provided personal information to Zebona, please contact us at support@zebona.pk and we will take appropriate steps to delete the information, where required by applicable law.
As of the effective date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under 16 years of age, as those terms may be defined under applicable privacy laws.
Security and Retention of Your Information
We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We recommend that you do not send sensitive or confidential information to us through unsecured channels.
We retain your personal information for as long as necessary to provide our services, maintain your account, complete orders, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and support our business operations.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. These rights may include:
Right to Access or Know
You may have the right to request access to the personal information we hold about you.
Right to Delete
You may have the right to request that we delete certain personal information we maintain about you.
Right to Correct
You may have the right to request that we correct inaccurate or incomplete personal information.
Right to Data Portability
You may have the right to receive a copy of your personal information or request that it be transferred to another party, where applicable.
Marketing Preferences
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in our emails. Even if you opt out of marketing messages, we may still send you non-promotional messages related to your account, orders, payments, delivery, or customer support.
To exercise any available privacy rights, please contact us at:
We may need to verify your identity before processing your request. We will respond to your request within the time required by applicable law.
We will not discriminate against you for exercising your privacy rights.
Complaints
If you have any complaints or concerns about how Zebona collects, uses, or processes your personal information, please contact us at:
Depending on where you live, you may also have the right to contact your local data protection authority or appeal our response to your privacy request.
International Transfers
Your personal information may be transferred, stored, or processed outside the country where you live.
Where required by applicable law, we will use appropriate safeguards for international transfers of personal information, such as recognized contractual protections or other legally approved transfer mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, legal requirements, or operational needs.
When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. We may also provide additional notice where required by law.
Contact
If you have any questions about this Privacy Policy, our privacy practices, or your personal information, you can contact us at:
Zebona
Email: support@zebona.pk