FAQ
Frequently Asked Questions
What is the delivery process?
At Zebona, we offer reliable nationwide delivery across Pakistan.
Once your order is confirmed, it is processed within 1–2 business days. After dispatch, standard delivery usually takes 3–6 business days, depending on your city, location, and courier availability.
If you do not receive your order within the expected time, please contact us at support@zebona.pk with your Order ID.
Your Order ID can be found in your order confirmation email or SMS.
Do you deliver all over Pakistan?
Yes, Zebona delivers across Pakistan.
What are your shipping charges?
A flat shipping fee of Rs. 250 applies to all orders within Pakistan, unless otherwise stated during checkout or promotional campaigns.
How can I track my order?
Once your order has been dispatched, you will receive tracking details through SMS and/or email, where available.
You can use those details to track your parcel with the courier service.
What should I do if my order is delayed?
Delivery times may be affected during holidays, sales, weather conditions, or unexpected courier delays.
If your order is delayed, please email us at support@zebona.pk with your Order ID, and our support team will assist you.
What are your customer reviews?
Customer reviews can usually be found under each product page on our website.
If you do not find reviews on a specific product, you may contact our team at support@zebona.pk for more product information or available customer feedback.
We value customer satisfaction and try our best to provide helpful product details before purchase.
Are your products imported or local?
At Zebona, we aim to offer quality wise products. Product details, including whether an item is imported or locally sourced, may be mentioned on the product page where applicable.
If you need more information about a specific product, please contact us at support@zebona.pk before placing your order.
Can I return a product?
Yes, Zebona offers a 15-day return policy.
You have 15 days after receiving your order to request a return.
To be eligible for a return, the item must be:
- Unworn or unused
- In the same condition as received
- With tags attached
- In original packaging
- Accompanied by proof of purchase
Returns sent without prior approval will not be accepted.
Who pays the return shipping charges?
Return shipping charges are paid by the customer.
Please contact us first at support@zebona.pk before sending any item back.
Can I exchange my item?
Yes, exchanges may be possible.
To exchange an item, you must first return the original product. Once your return is received and approved, you can place a new order for your desired item.
Exchange approval depends on product condition, availability, and our return policy.
What if I receive a damaged, defective, or wrong item?
Please inspect your order as soon as you receive it.
If your item is damaged, defective, incorrect, or missing, contact us immediately at:
Please include your Order ID, clear pictures of the product, and details of the issue so we can review and resolve it quickly.
How long does it take to receive a refund?
Once we receive and inspect your returned item, we will notify you about the approval of your refund.
Approved refunds are processed within 10 business days to the original payment method, where applicable.
Banks or payment providers may take additional time to post the refund.
If more than 15 business days have passed after your refund approval and you still have not received it, please contact us at support@zebona.pk.
How are refunds handled for Cash on Delivery orders?
For Cash on Delivery (COD) orders, refunds are processed after deducting applicable government tax and delivery charges, where applicable.
Our team will guide you through the refund process once your return is approved.
How are refunds handled for advance payment orders?
For advance payment orders, the eligible refund amount will be processed once the return is received, inspected, and approved.
Refunds are usually processed to the original payment method within 10 business days.
Can I cancel my order?
You may request order cancellation before your order is dispatched.
Once an order has been shipped, it cannot be cancelled. However, you may request a return after receiving the parcel, subject to our return policy.
To request cancellation, contact us as soon as possible at:
Can I change my delivery address after placing an order?
If your order has not been dispatched yet, we may be able to update your delivery address.
Please contact us immediately at support@zebona.pk with your Order ID and correct delivery details.
Once the order is shipped, address changes may not be possible.
What should I do if I entered the wrong phone number or address?
Please contact us as soon as possible at support@zebona.pk with your correct information.
Incorrect contact details or incomplete addresses may cause delivery delays or failed delivery attempts.
What payment methods do you accept?
Available payment methods may include:
- Cash on Delivery
- Debit/Credit Card
- Advance online payment
- Other payment options shown at checkout
Payment methods may vary depending on availability at the time of purchase.
Is my personal information safe?
Yes, Zebona respects your privacy.
Your personal information is used for order processing, delivery, customer support, payment verification, and service improvement. For full details, please review our Privacy Policy.
How can I contact Zebona?
For order support, shipping questions, returns, refunds, product details, or general inquiries, you can contact us at:
Zebona
Email: support@zebona.pk